Troubleshooting the Filament Bible App
If the app is crashing, freezing, or showing database errors, a quick refresh usually clears things up. Work through the steps below in order: most issues are resolved before reaching the last one.
iOS devices:
1. Check for Updates: Go to the Apple App Store and ensure you are running the latest version of Filament.
2. Restart Your Device: Completely turn off your phone or tablet and turn it back on.
3. Verify Device Compatibility: Ensure your device is running a modern operating system (iOS 14.0 or later).
Beta or pre-release OS versions may cause unexpected behavior and are not officially supported
4. Reinstall (Last Resort): Uninstall the app and redownload it. As long as you log into your account, your reading plans and progress will be safely restored.
Make sure you know your account login before reinstalling. You'll need it to restore your progress.
Android devices:
1. Check for updates: Open the Google Play Store, search for Filament, and make sure you're running the latest version.
2. Force close and reopen the app: Go to Settings > Apps > Filament > Force Stop, then reopen it.
3. Clear the app cache: Go to Settings > Apps > Filament > Storage > Clear Cache, then reopen the app.
4. Restart your device: Completely power off your phone or tablet and turn it back on.
5. Check your Android version: Make sure your device is running a current, stable version of Android. Go to Settings > About Phone > Android Version to confirm (Android 8.0 Oreo or later).
Beta or pre-release OS versions may cause unexpected behavior and are not officially supported
6. Reinstall the app: If the issue persists, uninstall Filament and redownload it from the Google Play Store. Log back in to your account and your Bible, reading plans, and progress will all be fully restored.
Make sure you know your account login before reinstalling. You'll need it to restore your progress.
Tips
Enable automatic app updates so Filament always stays current without you needing to check manually.:
If the app freezes but doesn't fully crash, try force-closing it and reopening before restarting your whole device.
If you are connected to a VPN, the Filament app may not work as expected, so we recommend turning it off while using the app.
Other Scenarios
“The app doesn't appear in search results.”
Confirm your device meets the minimum OS requirements listed above. If the app is still not visible, try searching for "Filament" without the word "Bible."
“The app won't install.”
Ensure you have sufficient storage space on your device (at least 100 MB recommended) and a stable internet connection.
“I can't find the Filament Bible content after installing.”
Make sure you have a Filament Edition Tyndale Bible as it is required to unlock its full features. Look for the Filament logo/QR code within the first few pages.
“The app loads to a blank screen”
Follow the above guidance for your device, as general troubleshooting should resolve this issue.
"The app won't finish downloading or gets stuck loading"
Connect to stable Wi-Fi, make sure your device has enough free storage, then fully close and reopen the app to resume the download. If it keeps stalling at the same point, clear the download and start it again, or try a different network.
"I can't create or access my account"
If you can't create an account, your email may already be registered. Try logging in or use "forgot password" to reset it instead. Make sure you're connected to the internet and using the latest version of the app, and never share your password with anyone.
"My Bible is showing in the wrong language"
Go to the editions area of the app and switch to your preferred language. If it still shows the wrong language, remove that edition and add it again, making sure the edition you select matches your physical Bible.
"Audio Bible doesn't match the text / doesn't work offline"
If the audio doesn't match your printed text, note the exact book, chapter, and verse where they differ and report it to us, as the audio may use a different edition. Offline audio isn't currently available the way you may expect, so you'll need a connection to play it.
Still having trouble?
Reach out to the Filament team at csresponse@tyndale.com and describe what you're experiencing. Screenshots and a description of when the issue occurs are helpful.