Resetting Account Password
You can reset your password right in the app, no separate site needed. You'll need the app installed, a connection, and access to your account's email inbox.
If you're signed in
Tap More → Update Profile or Log Out, then Change next to the password field, and follow the prompts.
If you're signed out
On iOS/iPadOS: Tap "Tap here to sign up now or sign in," then Log In → Forgot Password?
On Android: From the sign-in screen, tap Forgot Password?
Then, on either platform: enter your account email and tap Send Reset Link. Open the email from Filament Bible (check spam if it doesn't appear in a few minutes), tap the reset link, and enter your new password twice. It needs at least eight characters, including one lowercase letter, one uppercase letter, one number, and one special character. Return to the app and sign in with it.
Resetting signs you out of every other device; your library and reading plan progress aren't affected.
Troubleshooting
No reset email arrived. Check spam, confirm you used the right address, and wait 5 to 10 minutes since delays happen during high traffic.
Link says expired or invalid. Links expire after an hour; request a new one, and make sure you're tapping the most recent email.
"Account not found." Try any other email you may have used, then contact us if none work.
Still getting signed out after resetting. Confirm you're using the new password and not a saved old one from a password manager.
Can't remember your account email. Contact csresponse@tyndale.com.