Resetting Account Password
If you’ve forgotten your Filament Bible account password, or you’d simply like to change it, you can reset it directly from within the Filament Bible app, with no separate website visit required. This article walks through the steps for both iOS and Android.
Before You Begin
Confirm the following before starting the reset:
You have the Filament Bible app installed on your phone or tablet (latest version recommended).
You have a working internet connection (Wi-Fi or mobile data).
You can open the email inbox associated with your Filament Bible account.
If you do not have access to the email address associated with your Filament account, please reach out to support at csresponse@tyndale.com.
Reset Your Password - iOS/iPadOS
If you’re already signed in and just want to change your password:
Open the Filament Bible app.
Go to More, then tap Update Profile or Log Out below your name.
Tap Change next to the password field, then follow the prompts.
If you’re signed out:
Open the Filament Bible app.
Tap “Tap here to sign up now or sign in” below “Join Filament.”
Tap Log In at the top, then tap “Forgot Password?” below the password field.
Enter the email address on your Filament Bible account and tap Send Reset Link.
Open your email inbox and find the message from Filament Bible (or Tyndale). Check your spam or junk folder if it doesn’t appear within a few minutes.
Tap the Reset Password link in the email. This will open a secure page in your browser (or return you to the app, depending on your device).
Enter your new password twice and confirm.
Your password must include at least 1 lowercase letter, 1 uppercase letter, 1 number, 1 special character, and a minimum of 8 characters.
Return to the Filament Bible app and sign in with your email and new password.
Reset Your Password - Android
If you’re already signed in and just want to change your password:
Open the Filament Bible app.
Go to More, then tap Update Profile or Log Out below your name.
Tap Change next to the password field, then follow the prompts.
If you’re signed out:
Open the Filament Bible app.
On the sign-in screen, tap Forgot Password? beneath the password field.
Enter the email address on your Filament Bible account and tap Send Reset Link.
Open your email inbox and find the message from Filament Bible (or Tyndale). Check your spam or junk folder if needed.
Tap the Reset Password link in the email.
Enter your new password twice and confirm.
Your password must include at least 1 lowercase letter, 1 uppercase letter, 1 number, 1 special character, and a minimum of 8 characters.
Return to the Filament Bible app and sign in with your email and new password.
After You Reset
You’ll be signed out of any other devices where you were using Filament Bible. Sign back in on each device with your new password.
Your library, highlights, notes, and purchases are not affected by a password reset.
Troubleshooting
“I never received the reset email.”
Check your spam, junk, or promotions folder.
Confirm you entered the same email address used to create the account.
Wait 5–10 minutes: emails can be delayed during high-traffic periods.
“The reset link says it’s expired or invalid.”
Reset links expire after 1 hour. Request a new link from within the app.
Make sure you’re tapping the most recent email. Older links are deactivated when a new one is sent.
“I get ‘Account not found’ when I enter my email.”
Try any other email addresses you may have used.
Contact support at csresponse@tyndale.com if none of your emails work.
“I can’t remember the email address on my account.”
Contact support at csresponse@tyndale.com.
“The app keeps signing me out after I reset.”
Make sure you’re using the new password, not a previously saved one.
If using a password manager, update the saved entry.
Still having trouble?
Reach out to the Filament team at csresponse@tyndale.com and describe what you’re experiencing. Screenshots and a description of when the issue occurs are helpful.